“At ING, we believe that engaged employees contribute to higher customer satisfaction and a more innovative and profitable organisation. To improve the engagement of our people, we at ING want to make sure that their experiences are personal, easy, relevant and instant. Think of it as Customer Experience (CX), but then internally.” In this webinar Sander will share an update on his journey of building a global Employee Experience strategy for ING, introducing the concepts of “data driven improvement” and ”human centered design”. He will share different cases to illustrate how these concepts have led to measurable Employee Experience improvement and business impact.