Hear from Lawrence Chan as he shares a case study on using Design Thinking as a tool to reimagine the new hire onboarding process, and how it can improve new hire’s employee engagement experience with the company. This case study will share the implementation phase and also the key learning points on the project, and how to vastly build the employee engagement experience centered around the new hire. Through this session you will:

• Distinguish between creativity, innovation and entrepreneurship
• Understand Design Thinking as a problem solving methodology
• Recognise the role of extreme users
• Empathize by seeing the world through your target user’s eyes
• Map out a User Experience Design (UxD): A Case Study on First 90 Days of New Hire Onboarding Experience