To get a competitive edge in a constantly changing environment, companies are moving away from traditional command-and-control leadership practices and toward something very different: a model in which managers provide coaching and guidance rather than instructions, and the employees are empowered to take responsibility and ownership.

The benefits of coaching are countless. According to empirical studies, coaching is directly linked to creativity, innovation, higher performance, better work relationships, and an increased ROI.

Therefore, more and more organisations are investing in training their leaders as coaches. Coaching is becoming integral to the fabric of a learning culture—a skill that good managers at all levels need to develop and deploy.

This case study will present Uber's approach to fostering a coaching culture in the digital age. You will learn how the company applied cutting-edge blended learning methods and technologies to create Coaching Excellence, a virtual learning experience for a geographically dispersed team of 2,000 leaders.

The case study will also reveal how Uber measured success and how the programme made an impact while guaranteeing sustainable and effective learning.